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HOUSE RULES
House rules by home
THE GATEWAY
Help us care for The Gateway.
A privately owned riverfront home, thoughtfully shared with guests who value the property, the surrounding community, and the experience of those who stay after them.
A few simple expectations.
The Gateway is located in a residential mountain community. These rules help protect the home, our neighbors, and the experience of every guest.
By booking The Gateway, all guests agree to follow these house rules, the terms of the reservation, and any required amenity or liability waivers.
Check-In & Checkout
Standard check-in begins at 4:00 PM, and checkout is by 11:00 AM. The home offers self-check-in using a smart lock.
Subject to availability, guests may request:
- Standard early check-in beginning at 2:00 PM for $100
- Standard late checkout until 1:00 PM for $100
Requests to arrive before 2:00 PM or depart after 1:00 PM may occasionally be accommodated. Timing and pricing for those arrangements are determined individually and must be approved in writing by 29 Nights.
Guests may not enter the property before their approved check-in time or remain at the property after their approved checkout time. Unauthorized early arrival or late departure is a violation of the house rules and may result in a $250 House Rule Violation Fee.
For an unauthorized late checkout, 29 Nights may also assess an additional $100 late-checkout fee, plus $50 per hour, calculated in 15-minute increments and rounded up to the next increment. These charges may be applied in addition to the House Rule Violation Fee.
All fees are assessed at the discretion of 29 Nights. Depending on the circumstances, we reserve the right to assess, reduce, or waive any applicable charge.
Please complete all departure instructions and fully vacate the property by the approved checkout time.
Occupancy & Registered Guests
The reservation must accurately reflect the total number of people staying at or visiting the property. All guests must be disclosed to 29 Nights before arrival and included in the reservation.
The property’s maximum permitted occupancy is 4 guests. This limit may not be exceeded at any time without prior written authorization from 29 Nights.
Full names must be provided for all guests before check-in. When required, each adult guest must complete their own amenity or liability waiver, and a parent or legal guardian must complete the required documentation for minors.
Visitors and Unregistered Guests
Only registered guests are permitted at the property. Daytime visitors, additional overnight guests, and anyone not included in the reservation require prior written approval from 29 Nights.
Approval is considered individually, is not guaranteed, and may require:
- Updating the reservation
- Payment of applicable additional-guest fees
- Completion of required waivers
- Compliance with the property’s maximum occupancy
Guests may not host parties, gatherings, events, or informal visits under the guise of having approved overnight occupancy.
Additional-Guest Pricing
The nightly rate includes up to 2 guests.
After that threshold, an additional fee of $100 per person, per night applies, up to the property’s maximum permitted occupancy. The reservation must be updated and all applicable fees paid before arrival.
Unauthorized Guests
Bringing an undisclosed or unauthorized guest onto the property is a violation of the house rules and may result in:
- Applicable additional-guest charges
- A $250 House Rule Violation Fee
- Completion of any outstanding waivers or registration requirements
- Additional cleaning, damage, security, or service costs
- Termination of the reservation without refund when warranted
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
The booking guest is responsible for the conduct of every adult, child, visitor, and other person associated with the reservation.
Parking & Property Access
The Gateway accommodates a maximum of 4 vehicles unless additional vehicles have received prior written authorization from 29 Nights.
Vehicles must be parked only in the designated driveway and parking areas. Guests may not park on footpaths, landscaped areas, hillsides, neighboring property, private roads, or any location that obstructs access to the home.
Trailers, recreational vehicles, campers, buses, commercial vehicles, and other oversized vehicles require prior written authorization. Sleeping or camping in a vehicle anywhere on the property is prohibited.
Guests must keep the driveway and access routes clear for:
- Emergency responders
- Property-management and maintenance personnel
- Trash and service vehicles
- Snowplows and snow-removal equipment
- Other authorized vehicles
During snow or winter weather, guests may be asked to move or reposition vehicles temporarily to allow for plowing, sanding, maintenance, or emergency access. Guests are responsible for monitoring current and forecasted mountain conditions and ensuring their vehicles are properly equipped.
Driving or parking outside the designated areas may damage landscaping, irrigation, septic components, drainage systems, or natural terrain. Guests are responsible for any resulting recovery, towing, repair, landscaping, or service costs.
Winter Vehicle Requirements
Snow and ice may affect the roads and driveway leading to The Gateway. When winter conditions are present or forecast, all-wheel drive or four-wheel drive is strongly recommended.
Guests arriving in a two-wheel-drive vehicle must be prepared with dedicated winter tires, properly sized tire chains, or other approved traction devices appropriate for the conditions.
Low-clearance vehicles and vehicles without suitable winter traction may not be able to safely reach the property. Guests are responsible for checking current road, weather, and traction requirements before traveling and ensuring their vehicle is properly equipped.
Guests are responsible for:
- Checking current weather, road, and traction requirements before traveling
- Arriving in a vehicle equipped for the conditions
- Installing traction devices when required or necessary
- Following all posted restrictions and instructions from transportation authorities or 29 Nights
- Parking or temporarily moving vehicles as directed for plowing, sanding, or snow removal
29 Nights cannot guarantee that roads or the driveway will remain free of snow or ice throughout the stay. Guests who arrive in an inadequately equipped vehicle are responsible for any towing, recovery, roadside assistance, damage, delays, or other resulting costs.
Violations may result in the $250 House Rule Violation Fee, in addition to towing charges, property damage, service calls, or other actual costs incurred.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Parties, Conduct & Quiet Hours
Parties, events, receptions, gatherings, and other organized activities are not permitted without prior written authorization from 29 Nights. Any person entering the property must also comply with the occupancy and registered-guest rules.
Quiet hours are from 10:00 PM to 8:00 AM. During these hours, voices, music, vehicles, pets, and use of outdoor spaces or amenities must be kept at a level that will not disturb neighboring residents. Respectful noise levels are required at all times—not only during designated quiet hours.
Guests must comply with all applicable laws and may not engage in illegal, dangerous, threatening, harassing, disruptive, or otherwise inappropriate conduct. Commercial photography, filming, events, or other business use of the property requires prior written authorization.
If 29 Nights receives a noise complaint or identifies disruptive conduct, guests must immediately reduce the noise or discontinue the activity. Serious or repeated violations may result in termination of the reservation and removal from the property without refund when warranted.
Any violation of this policy may result in the $250 House Rule Violation Fee, in addition to any actual damage, security, service, or other costs incurred. All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Riverfront Safety & No River Access
he Gateway is located directly beside the Skykomish River. The river, shoreline, and surrounding terrain present natural hazards, including strong currents, changing water levels, slippery surfaces, uneven ground, cold water, and the risk of serious injury or drowning.
Guests may enjoy the riverfront from the property but may not enter the river or use the property to access the water. Swimming, wading, floating, fishing from the bank, launching watercraft, and climbing down the riverbank are prohibited.
Children and dogs must be closely supervised whenever they are outdoors near the riverfront. Dogs must remain leashed and may not enter the river or roam along the shoreline.
Guests must follow all posted safety instructions and the requirements of the applicable amenity and liability waiver. The Gateway waiver specifically identifies the riverfront as a covered area and prohibits swimming in the river.
Any unsafe condition, erosion, damaged barrier, or other riverfront concern should be reported to 29 Nights immediately.
Loft & Ladder Safety
The loft is accessed by a ladder and requires additional care.
Guests must face the ladder and maintain secure contact while climbing or descending. The ladder may not be used while carrying luggage, food, drinks, pets, or other items that interfere with safe movement.
Children must be supervised by an adult whenever using or occupying the loft. Guests may not climb, sit, lean, or play on loft railings or use the loft beyond its intended sleeping and living purpose.
Anyone who cannot safely and comfortably use the ladder should not access the loft.
Smoking, Fire Safety & Prohibited Activities
Smoking, vaping, and the use of electronic cigarettes are prohibited inside the home and all enclosed structures. Illegal drugs and illegal activity are prohibited anywhere on the property.
Fireworks, candles, burn barrels, unauthorized fires, and other open flames are not permitted. Guests must comply with all current burn bans and fire-safety restrictions issued by Snohomish County Fire District 26, follow all posted signs and instructions, and immediately discontinue any activity when directed by 29 Nights or local authorities.
Only property-provided grills, fire features, and cooking equipment may be used—and only in their intended locations and when current fire restrictions permit. Fires, grills, and heated equipment may never be left unattended.
Charging an electric vehicle through the home, exterior outlets, extension cords, or any other part of the property’s electrical system is strictly prohibited. The Gateway is not equipped to support EV charging. Unauthorized EV charging may result in a $100 fee.
Commercial photography, filming, events, or other business use of the property requires prior written authorization from 29 Nights.
Violations may result in the $250 House Rule Violation Fee, along with any separately disclosed EV-charging fee and the actual cost of smoke remediation, fire response, electrical service, damage, excessive cleaning, or other resulting expenses. All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Dogs & Pet Responsibilities
At properties where pets are permitted, all pets must be disclosed to 29 Nights before arrival, included in the reservation, and approved in accordance with the applicable listing and booking terms. The standard pet fee is $100 per pet.
Unless prior written permission is provided, reservations are limited to one pet. Approval of an additional pet is not guaranteed and may be subject to an additional pet fee.
Dogs Requiring Prior Authorization
Without prior written authorization from 29 Nights, we are unable to accommodate the following breeds or any hybrid or mixed breed containing one or more of them:
Pit Bulls, German Shepherds, Chow Chows, Boxers, Rottweilers, Bull Mastiffs, Presa Canarios, American Bulldogs, wolf hybrids, Huskies, Malamutes, Dobermans, St. Bernards, Great Danes, Akitas, and Staffordshire Terriers.
Authorization is considered individually and is not guaranteed. Guests may be asked to provide information about the dog’s breed, age, size, temperament, training, and behavioral history before approval is granted.
We are unable to accommodate any pet with a known history of violent, aggressive, or threatening behavior toward a person or another animal.
Responsibilities During the Stay
Guests traveling with a pet agree to the following:
- Pets may never be left unattended anywhere at the property.
- Pets must remain supervised and under control at all times.
- Pets must be kept on a leash or in a carrier while outdoors or in any shared or common area.
- Pets may not roam onto neighboring property or approach, chase, or disturb wildlife.
- Pets must remain off beds, sofas, chairs, and all other furniture.
- Pets may relieve themselves only in appropriate or designated outdoor areas.
- Pet waste must be picked up promptly and disposed of properly.
- Pets may not create excessive noise or otherwise disturb neighbors, residents, or other guests.
- Pets must be current on all licensing and vaccination requirements applicable in the guest’s permanent place of residence.
- Guests must provide current licensing or vaccination records if requested by 29 Nights.
- Pets are not permitted in pools, hot tubs, saunas, cold plunges, offices, clubrooms, shared laundry rooms, or other recreational or restricted facilities unless expressly authorized.
- Guests are responsible for all pet-related damage, excessive cleaning, odors, waste removal, disturbances, or other resulting costs.
Undisclosed or Unauthorized Pets
Bringing an undisclosed, unapproved, restricted, or additional pet is a violation of the house rules and may result in:
- The applicable pet fee
- A $250 House Rule Violation Fee
- Charges for additional cleaning, damage, or other actual costs
- Termination of the reservation without refund when warranted
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Service and Assistance Animals
Qualifying service animals and other legally protected assistance animals are not treated as ordinary pets and are handled separately in accordance with applicable law and the policies of the booking channel. Pet fees, breed-authorization requirements, disclosure requirements, and pet limits will not be applied where prohibited.
Amenity Waivers & Safety Requirements
Certain amenities and areas at this property involve inherent risks. Before check-in, every registered guest must complete the property-specific amenity and liability waiver provided by 29 Nights.
The following requirements apply:
- Each adult guest must review and sign their own waiver.
- A parent or legal guardian must complete and sign the required waiver for each minor.
- Waivers are required for every registered guest, whether or not they intend to use the amenities.
- Waivers must be completed within 10 days of booking.
- For reservations made close to arrival, all waivers must be completed at least 48 hours before check-in.
- Once the full name and email address of each required signer have been provided, the applicable waiver will be sent electronically through DocuSign.
Guests must read the entire waiver, initial each applicable activity or amenity, sign where required, and follow all written, posted, and verbal safety instructions. This includes all property-specific age restrictions, time limits, supervision requirements, swimmer requirements, and operating instructions.
Food and glassware are prohibited in and around hot tubs, saunas, cold plunges, pools, and other designated amenity areas. Guests may not tamper with equipment, controls, covers, water-care systems, or safety devices and must immediately report any malfunction, damage, or unsafe condition.
Home Care & Damage Reporting
Guests must treat the home, furnishings, appliances, amenities, and surrounding property with reasonable care.
Caring for the Home
During the stay, guests agree to:
- Use furnishings, appliances, equipment, and amenities only for their intended purposes.
- Keep kitchen and dining areas reasonably clean after use.
- Store food properly and avoid leaving food, trash, or other items exposed in a way that may attract pests.
- Turn off unnecessary lights, appliances, and water fixtures when not in use.
- Close and lock exterior doors and windows whenever the property is unattended.
- Avoid moving furniture, disconnecting equipment, altering the property, or attempting repairs without prior written authorization from 29 Nights.
- Follow all property-specific operating instructions and checkout requirements.
Reporting Damage or Safety Concerns
Any damage, breakage, leak, malfunction, missing item, unsafe condition, or maintenance concern must be reported to 29 Nights as soon as it is discovered.
Prompt reporting allows us to assist during the stay, protect guests and the property, and prevent additional damage. Guests may not conceal damage or continue using an item, appliance, or amenity that appears unsafe or is not functioning properly.
Guest Responsibility
The booking guest is responsible for damage, excessive cleaning, missing items, unauthorized alterations or repairs, service calls, and other costs caused by any guest, visitor, child, or pet associated with the reservation.
Failure to report damage or comply with these requirements may result in the $250 House Rule Violation Fee, in addition to the actual cost of cleaning, repair, replacement, labor, professional services, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Septic System, Shared Well & Plumbing Care
This property relies on a private septic system and a shared well that also serves nearby cabins. Both systems require careful use.
Septic System
Only toilet paper and human waste may be flushed. The following items must never be placed in toilets, sinks, or drains:
- Wipes of any kind, including products labeled “flushable”
- Paper towels, tissues, diapers, or cotton products
- Feminine-hygiene products
- Food scraps, coffee grounds, grease, or cooking oil
- Medications, chemicals, paint, or other foreign materials
Guests must use water responsibly and avoid placing unnecessary strain on the septic system, including running multiple high-water-use appliances or fixtures simultaneously for extended periods.
Shared Well & Water Service
The property receives water from a private well shared with neighboring cabins. Because the system serves multiple homes, temporary changes in water pressure or interruptions in service may occasionally occur.
Water may also need to be temporarily shut off for maintenance, repairs, system testing, power outages, or an emergency affecting the shared well or surrounding properties. Some interruptions may occur with limited advance notice and may be outside the direct control of 29 Nights.
29 Nights will communicate known service interruptions and provide updates when available. Guests must follow any temporary water-use instructions provided during their stay.
Guests may not operate, adjust, access, or interfere with well pumps, valves, tanks, utility equipment, or other shared water-system components.
Reporting a Problem
Loss of water, unusually low pressure, leaks, backups, running toilets, unusual odors, discolored water, or other plumbing concerns must be reported to 29 Nights immediately.
Guests must stop using the affected fixture or system until further instructions are provided. Guests may not attempt plumbing repairs, use chemical drain cleaners, contact neighboring residents about the system, or arrange outside service without prior written authorization from 29 Nights.
Misuse of the plumbing, septic, or shared-well system may result in the $250 House Rule Violation Fee, in addition to the actual cost of service calls, cleanup, pumping, repair, replacement, water damage, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Trash, Recycling & Waste Disposal
Guests must dispose of trash, recycling, pet waste, and other household waste only in the designated containers and follow all property-specific sorting and disposal instructions.
All bags must be securely closed. Trash, food, pet supplies, and other items that may attract wildlife or pests may not be left outdoors, on decks, beside containers, or anywhere outside the designated disposal area.
Large boxes should be broken down before disposal. Furniture, electronics, hazardous materials, propane cylinders, oversized items, and other prohibited waste may not be discarded at the property without prior written authorization from 29 Nights.
Guests are responsible for any cleanup, wildlife response, pest treatment, removal, disposal, or other costs resulting from improper waste handling.
Violations may result in the $250 House Rule Violation Fee, in addition to any actual costs incurred. All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Security Camera Disclosure
A Ring doorbell camera is installed beside the front entrance and faces the driveway and vehicle-parking area. The camera may record exterior video and audio when motion is detected or when accessed for a legitimate security or safety purpose.
The camera is used to help protect the property, respond to safety concerns, confirm occupancy when necessary, and investigate serious violations of the house rules. It is not intended to monitor normal guest activity.
There are no cameras inside the home or in private backyard or spa areas.
Guests may not cover, disconnect, reposition, damage, obstruct, or otherwise interfere with any security device. Tampering with security equipment may result in the $250 House Rule Violation Fee, along with the actual cost of repair, replacement, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Packages & Deliveries
Packages, mail, and other shipped items may not be sent to the property.
29 Nights does not provide guest access to mailboxes and cannot accept, retrieve, store, forward, return, or coordinate the delivery of items on a guest’s behalf. We are not responsible for items that are delayed, misplaced, stolen, returned to the sender, or delivered before arrival or after checkout.
Guests who need to receive a shipped item during their stay should use a secure carrier pickup location or another address where someone is available to accept it.
Food, grocery, and other same-day deliveries may be arranged during the stay, but guests are responsible for coordinating directly with the delivery provider and receiving the order promptly. Building keys, entry codes, fobs, and other property-access credentials may not be shared with delivery personnel.
Fees & Enforcement
Any violation of these house rules may result in a $250 House Rule Violation Fee. This fee is assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Certain violations may also result in additional charges as described elsewhere in these house rules or in the applicable booking agreement. Guests remain responsible for any actual costs caused by their actions, including cleaning, repair, replacement, labor, professional services, service calls, or lost revenue.
Applicable fees may be assessed cumulatively when more than one rule, fee, or cost applies.
Serious, repeated, unsafe, disruptive, or illegal conduct may result in termination of the reservation and removal from the property without refund when permitted by the booking agreement, applicable platform policies, and law.
The booking guest is responsible for the conduct of every guest, visitor, child, and pet associated with the reservation.
DEER VALLEY
Help us care for Deer Valley.
A privately owned hillside retreat, thoughtfully shared with guests who value the home, the surrounding landscape, and the experience of those who stay after them.
A few simple expectations.
Deer Valley is located in a quiet rural community. These rules help protect the home, respect our neighbors, and preserve the experience of every guest.
By booking Deer Valley, all guests agree to follow these house rules, the terms of the reservation, and any required amenity or liability waivers.
Check-In & Checkout
Standard check-in begins at 4:00 PM, and checkout is by 11:00 AM. The home offers self-check-in using a smart lock.
Subject to availability, guests may request:
- Standard early check-in beginning at 2:00 PM for $100
- Standard late checkout until 1:00 PM for $100
Requests to arrive before 2:00 PM or depart after 1:00 PM may occasionally be accommodated. Timing and pricing for those arrangements are determined individually and must be approved in writing by 29 Nights.
Guests may not enter the property before their approved check-in time or remain at the property after their approved checkout time. Unauthorized early arrival or late departure is a violation of the house rules and may result in a $250 House Rule Violation Fee.
For an unauthorized late checkout, 29 Nights may also assess an additional $100 late-checkout fee, plus $50 per hour, calculated in 15-minute increments and rounded up to the next increment. These charges may be applied in addition to the House Rule Violation Fee.
All fees are assessed at the discretion of 29 Nights. Depending on the circumstances, we reserve the right to assess, reduce, or waive any applicable charge.
Please complete all departure instructions and fully vacate the property by the approved checkout time.
Occupancy & Registered Guests
The reservation must accurately reflect the total number of people staying at or visiting the property. All guests must be disclosed to 29 Nights before arrival and included in the reservation.
The property’s maximum permitted occupancy is 9 guests. This limit may not be exceeded at any time without prior written authorization from 29 Nights.
Full names must be provided for all guests before check-in. When required, each adult guest must complete their own amenity or liability waiver, and a parent or legal guardian must complete the required documentation for minors.
Visitors and Unregistered Guests
Only registered guests are permitted at the property. Daytime visitors, additional overnight guests, and anyone not included in the reservation require prior written approval from 29 Nights.
Approval is considered individually, is not guaranteed, and may require:
- Updating the reservation
- Payment of applicable additional-guest fees
- Completion of required waivers
- Compliance with the property’s maximum occupancy
Guests may not host parties, gatherings, events, or informal visits under the guise of having approved overnight occupancy.
Additional-Guest Pricing
The nightly rate includes up to 6 guests.
After that threshold, an additional fee of $50 per person, per night applies, up to the property’s maximum permitted occupancy. The reservation must be updated and all applicable fees paid before arrival.
Unauthorized Guests
Bringing an undisclosed or unauthorized guest onto the property is a violation of the house rules and may result in:
- Applicable additional-guest charges
- A $250 House Rule Violation Fee
- Completion of any outstanding waivers or registration requirements
- Additional cleaning, damage, security, or service costs
- Termination of the reservation without refund when warranted
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
The booking guest is responsible for the conduct of every adult, child, visitor, and other person associated with the reservation.
Parking & Property Access
Deer Valley accommodates a maximum of 6 vehicles unless additional vehicles have received prior written authorization from 29 Nights.
Vehicles must be parked only in the designated driveway and parking areas. Guests may not park on footpaths, landscaped areas, hillsides, neighboring property, private roads, or any location that obstructs access to the home.
Trailers, recreational vehicles, campers, buses, commercial vehicles, and other oversized vehicles require prior written authorization. Sleeping or camping in a vehicle anywhere on the property is prohibited.
Guests must keep the driveway and access routes clear for:
- Emergency responders
- Property-management and maintenance personnel
- Trash and service vehicles
- Snowplows and snow-removal equipment
- Other authorized vehicles
During snow or winter weather, guests may be asked to move or reposition vehicles temporarily to allow for plowing, sanding, maintenance, or emergency access. Guests are responsible for monitoring current and forecasted mountain conditions and ensuring their vehicles are properly equipped.
Driving or parking outside the designated areas may damage landscaping, irrigation, septic components, drainage systems, or natural terrain. Guests are responsible for any resulting recovery, towing, repair, landscaping, or service costs.
Winter Vehicle Requirements
Snow and ice may affect the roads and driveway leading to Deer Valley. When winter conditions are present or forecast, all-wheel drive or four-wheel drive is strongly recommended.
Guests arriving in a two-wheel-drive vehicle must be prepared with dedicated winter tires, properly sized tire chains, or other approved traction devices appropriate for the conditions.
Low-clearance vehicles and vehicles without suitable winter traction may not be able to safely reach the property. Guests are responsible for checking current road, weather, and traction requirements before traveling and ensuring their vehicle is properly equipped.
Guests are responsible for:
- Checking current weather, road, and traction requirements before traveling
- Arriving in a vehicle equipped for the conditions
- Installing traction devices when required or necessary
- Following all posted restrictions and instructions from transportation authorities or 29 Nights
- Parking or temporarily moving vehicles as directed for plowing, sanding, or snow removal
29 Nights cannot guarantee that roads or the driveway will remain free of snow or ice throughout the stay. Guests who arrive in an inadequately equipped vehicle are responsible for any towing, recovery, roadside assistance, damage, delays, or other resulting costs.
Violations may result in the $250 House Rule Violation Fee, in addition to towing charges, property damage, service calls, or other actual costs incurred.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Parties, Conduct & Quiet Hours
Parties, events, receptions, gatherings, and other organized activities are not permitted without prior written authorization from 29 Nights. Any person entering the property must also comply with the occupancy and registered-guest rules.
Quiet hours are from 10:00 PM to 8:00 AM. During these hours, voices, music, vehicles, pets, and use of outdoor spaces or amenities must be kept at a level that will not disturb neighboring residents. Respectful noise levels are required at all times—not only during designated quiet hours.
Guests must comply with all applicable laws and may not engage in illegal, dangerous, threatening, harassing, disruptive, or otherwise inappropriate conduct. Commercial photography, filming, events, or other business use of the property requires prior written authorization.
If 29 Nights receives a noise complaint or identifies disruptive conduct, guests must immediately reduce the noise or discontinue the activity. Serious or repeated violations may result in termination of the reservation and removal from the property without refund when warranted.
Any violation of this policy may result in the $250 House Rule Violation Fee, in addition to any actual damage, security, service, or other costs incurred. All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Outdoor Safety, Wildlife & Property Boundaries
Deer Valley is located in a rural hillside environment with uneven terrain, changing weather, wildlife, and other natural outdoor hazards.
Guests must remain within the property boundaries and may not enter neighboring land, private roads, fields, outbuildings, or other areas not designated for guest use.
Children and pets must be closely supervised outdoors. Dogs must remain leashed and may not chase, approach, or disturb wildlife.
Guests may not feed, touch, or attempt to interact with wild animals. Food, trash, and pet supplies must be stored securely to avoid attracting wildlife or pests.
Please use appropriate care on decks, stairs, walkways, hillsides, and outdoor amenity areas, particularly during rain, snow, ice, darkness, or high winds. Any unsafe condition should be reported to 29 Nights promptly.
Smoking, Fire Safety & Prohibited Activities
Smoking, vaping, and the use of electronic cigarettes are prohibited inside the home and all enclosed structures. Illegal drugs and illegal activity are prohibited anywhere on the property.
Deer Valley is located in a dry, rural environment where fire conditions can change quickly. Fireworks, candles, burn barrels, unauthorized fires, and other open flames are strictly prohibited. Guests must comply with all current Kittitas County and local fire-district burn bans, restrictions, posted signs, and property instructions.
Only property-provided grills, fire features, and cooking equipment may be used—and only in their intended locations when current restrictions permit. Grills, fires, and heated equipment must remain attended at all times and be fully extinguished after use.
Charging an electric vehicle through the home, exterior outlets, extension cords, or any other part of the property’s electrical system is strictly prohibited. Deer Valley is not equipped to support EV charging. Unauthorized EV charging may result in a $100 fee.
Commercial photography, filming, events, or other business use of the property requires prior written authorization from 29 Nights.
Violations may result in the $250 House Rule Violation Fee, in addition to the unauthorized EV-charging fee and the actual cost of smoke remediation, fire response, electrical service, damage, excessive cleaning, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Dogs & Pet Responsibilities
At properties where pets are permitted, all pets must be disclosed to 29 Nights before arrival, included in the reservation, and approved in accordance with the applicable listing and booking terms. The standard pet fee is $100 per pet.
Unless prior written permission is provided, reservations are limited to one pet. Approval of an additional pet is not guaranteed and may be subject to an additional pet fee.
Dogs Requiring Prior Authorization
Without prior written authorization from 29 Nights, we are unable to accommodate the following breeds or any hybrid or mixed breed containing one or more of them:
Pit Bulls, German Shepherds, Chow Chows, Boxers, Rottweilers, Bull Mastiffs, Presa Canarios, American Bulldogs, wolf hybrids, Huskies, Malamutes, Dobermans, St. Bernards, Great Danes, Akitas, and Staffordshire Terriers.
Authorization is considered individually and is not guaranteed. Guests may be asked to provide information about the dog’s breed, age, size, temperament, training, and behavioral history before approval is granted.
We are unable to accommodate any pet with a known history of violent, aggressive, or threatening behavior toward a person or another animal.
Responsibilities During the Stay
Guests traveling with a pet agree to the following:
- Pets may never be left unattended anywhere at the property.
- Pets must remain supervised and under control at all times.
- Pets must be kept on a leash or in a carrier while outdoors or in any shared or common area.
- Pets may not roam onto neighboring property or approach, chase, or disturb wildlife.
- Pets must remain off beds, sofas, chairs, and all other furniture.
- Pets may relieve themselves only in appropriate or designated outdoor areas.
- Pet waste must be picked up promptly and disposed of properly.
- Pets may not create excessive noise or otherwise disturb neighbors, residents, or other guests.
- Pets must be current on all licensing and vaccination requirements applicable in the guest’s permanent place of residence.
- Guests must provide current licensing or vaccination records if requested by 29 Nights.
- Pets are not permitted in pools, hot tubs, saunas, cold plunges, offices, clubrooms, shared laundry rooms, or other recreational or restricted facilities unless expressly authorized.
- Guests are responsible for all pet-related damage, excessive cleaning, odors, waste removal, disturbances, or other resulting costs.
Undisclosed or Unauthorized Pets
Bringing an undisclosed, unapproved, restricted, or additional pet is a violation of the house rules and may result in:
- The applicable pet fee
- A $250 House Rule Violation Fee
- Charges for additional cleaning, damage, or other actual costs
- Termination of the reservation without refund when warranted
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Service and Assistance Animals
Qualifying service animals and other legally protected assistance animals are not treated as ordinary pets and are handled separately in accordance with applicable law and the policies of the booking channel. Pet fees, breed-authorization requirements, disclosure requirements, and pet limits will not be applied where prohibited.
Amenity Waivers & Safety Requirements
Certain amenities and areas at this property involve inherent risks. Before check-in, every registered guest must complete the property-specific amenity and liability waiver provided by 29 Nights.
The following requirements apply:
- Each adult guest must review and sign their own waiver.
- A parent or legal guardian must complete and sign the required waiver for each minor.
- Waivers are required for every registered guest, whether or not they intend to use the amenities.
- Waivers must be completed within 10 days of booking.
- For reservations made close to arrival, all waivers must be completed at least 48 hours before check-in.
- Once the full name and email address of each required signer have been provided, the applicable waiver will be sent electronically through DocuSign.
Guests must read the entire waiver, initial each applicable activity or amenity, sign where required, and follow all written, posted, and verbal safety instructions. This includes all property-specific age restrictions, time limits, supervision requirements, swimmer requirements, and operating instructions.
Food and glassware are prohibited in and around hot tubs, saunas, cold plunges, pools, and other designated amenity areas. Guests may not tamper with equipment, controls, covers, water-care systems, or safety devices and must immediately report any malfunction, damage, or unsafe condition.
Home Care & Damage Reporting
Guests must treat the home, furnishings, appliances, amenities, and surrounding property with reasonable care.
Caring for the Home
During the stay, guests agree to:
- Use furnishings, appliances, equipment, and amenities only for their intended purposes.
- Keep kitchen and dining areas reasonably clean after use.
- Store food properly and avoid leaving food, trash, or other items exposed in a way that may attract pests.
- Turn off unnecessary lights, appliances, and water fixtures when not in use.
- Close and lock exterior doors and windows whenever the property is unattended.
- Avoid moving furniture, disconnecting equipment, altering the property, or attempting repairs without prior written authorization from 29 Nights.
- Follow all property-specific operating instructions and checkout requirements.
Reporting Damage or Safety Concerns
Any damage, breakage, leak, malfunction, missing item, unsafe condition, or maintenance concern must be reported to 29 Nights as soon as it is discovered.
Prompt reporting allows us to assist during the stay, protect guests and the property, and prevent additional damage. Guests may not conceal damage or continue using an item, appliance, or amenity that appears unsafe or is not functioning properly.
Guest Responsibility
The booking guest is responsible for damage, excessive cleaning, missing items, unauthorized alterations or repairs, service calls, and other costs caused by any guest, visitor, child, or pet associated with the reservation.
Failure to report damage or comply with these requirements may result in the $250 House Rule Violation Fee, in addition to the actual cost of cleaning, repair, replacement, labor, professional services, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Septic System, Shared Well & Plumbing Care
This property relies on a private septic system and a shared well that also serves nearby cabins. Both systems require careful use.
Septic System
Only toilet paper and human waste may be flushed. The following items must never be placed in toilets, sinks, or drains:
- Wipes of any kind, including products labeled “flushable”
- Paper towels, tissues, diapers, or cotton products
- Feminine-hygiene products
- Food scraps, coffee grounds, grease, or cooking oil
- Medications, chemicals, paint, or other foreign materials
Guests must use water responsibly and avoid placing unnecessary strain on the septic system, including running multiple high-water-use appliances or fixtures simultaneously for extended periods.
Shared Well & Water Service
The property receives water from a private well shared with neighboring cabins. Because the system serves multiple homes, temporary changes in water pressure or interruptions in service may occasionally occur.
Water may also need to be temporarily shut off for maintenance, repairs, system testing, power outages, or an emergency affecting the shared well or surrounding properties. Some interruptions may occur with limited advance notice and may be outside the direct control of 29 Nights.
29 Nights will communicate known service interruptions and provide updates when available. Guests must follow any temporary water-use instructions provided during their stay.
Guests may not operate, adjust, access, or interfere with well pumps, valves, tanks, utility equipment, or other shared water-system components.
Reporting a Problem
Loss of water, unusually low pressure, leaks, backups, running toilets, unusual odors, discolored water, or other plumbing concerns must be reported to 29 Nights immediately.
Guests must stop using the affected fixture or system until further instructions are provided. Guests may not attempt plumbing repairs, use chemical drain cleaners, contact neighboring residents about the system, or arrange outside service without prior written authorization from 29 Nights.
Misuse of the plumbing, septic, or shared-well system may result in the $250 House Rule Violation Fee, in addition to the actual cost of service calls, cleanup, pumping, repair, replacement, water damage, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Trash, Recycling & Waste Disposal
Guests must dispose of trash, recycling, pet waste, and other household waste only in the designated containers and follow all property-specific sorting and disposal instructions.
All bags must be securely closed. Trash, food, pet supplies, and other items that may attract wildlife or pests may not be left outdoors, on decks, beside containers, or anywhere outside the designated disposal area.
Large boxes should be broken down before disposal. Furniture, electronics, hazardous materials, propane cylinders, oversized items, and other prohibited waste may not be discarded at the property without prior written authorization from 29 Nights.
Guests are responsible for any cleanup, wildlife response, pest treatment, removal, disposal, or other costs resulting from improper waste handling.
Violations may result in the $250 House Rule Violation Fee, in addition to any actual costs incurred. All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Security Camera Disclosure
A Ring doorbell camera is installed beside the front entrance and faces the driveway and vehicle-parking area. The camera may record exterior video and audio when motion is detected or when accessed for a legitimate security or safety purpose.
The camera is used to help protect the property, respond to safety concerns, confirm occupancy when necessary, and investigate serious violations of the house rules. It is not intended to monitor normal guest activity.
There are no cameras inside the home or in private backyard or spa areas.
Guests may not cover, disconnect, reposition, damage, obstruct, or otherwise interfere with any security device. Tampering with security equipment may result in the $250 House Rule Violation Fee, along with the actual cost of repair, replacement, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Packages & Deliveries
Packages, mail, and other shipped items may not be sent to the property.
29 Nights does not provide guest access to mailboxes and cannot accept, retrieve, store, forward, return, or coordinate the delivery of items on a guest’s behalf. We are not responsible for items that are delayed, misplaced, stolen, returned to the sender, or delivered before arrival or after checkout.
Guests who need to receive a shipped item during their stay should use a secure carrier pickup location or another address where someone is available to accept it.
Food, grocery, and other same-day deliveries may be arranged during the stay, but guests are responsible for coordinating directly with the delivery provider and receiving the order promptly. Building keys, entry codes, fobs, and other property-access credentials may not be shared with delivery personnel.
Fees & Enforcement
Any violation of these house rules may result in a $250 House Rule Violation Fee. This fee is assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Certain violations may also result in additional charges as described elsewhere in these house rules or in the applicable booking agreement. Guests remain responsible for any actual costs caused by their actions, including cleaning, repair, replacement, labor, professional services, service calls, or lost revenue.
Applicable fees may be assessed cumulatively when more than one rule, fee, or cost applies.
Serious, repeated, unsafe, disruptive, or illegal conduct may result in termination of the reservation and removal from the property without refund when permitted by the booking agreement, applicable platform policies, and law.
The booking guest is responsible for the conduct of every guest, visitor, child, and pet associated with the reservation.
THE ARENA
Help us care for The Arena.
A professionally hosted city apartment, thoughtfully prepared for guests who respect the home, the shared building, and the neighbors who live here.
A few simple expectations.
The Arena is located in a residential apartment building in Seattle’s Lower Queen Anne neighborhood. These rules help protect the home, respect the residents and shared spaces of the building, and preserve the experience of every guest.
By booking The Arena, all guests agree to follow these house rules, the terms of the reservation, and all applicable building policies.
Check-In & Checkout
Standard check-in begins at 4:00 PM, and checkout is by 11:00 AM. The home offers self-check-in using a smart lock.
Subject to availability, guests may request:
- Standard early check-in beginning at 2:00 PM for $100
- Standard late checkout until 1:00 PM for $100
Requests to arrive before 2:00 PM or depart after 1:00 PM may occasionally be accommodated. Timing and pricing for those arrangements are determined individually and must be approved in writing by 29 Nights.
Guests may not enter the property before their approved check-in time or remain at the property after their approved checkout time. Unauthorized early arrival or late departure is a violation of the house rules and may result in a $250 House Rule Violation Fee.
For an unauthorized late checkout, 29 Nights may also assess an additional $100 late-checkout fee, plus $50 per hour, calculated in 15-minute increments and rounded up to the next increment. These charges may be applied in addition to the House Rule Violation Fee.
All fees are assessed at the discretion of 29 Nights. Depending on the circumstances, we reserve the right to assess, reduce, or waive any applicable charge.
Please complete all departure instructions and fully vacate the property by the approved checkout time.
Occupancy & Registered Guests
The reservation must accurately reflect the total number of people staying at or visiting the property. All guests must be disclosed to 29 Nights before arrival and included in the reservation.
The Arena’s maximum permitted occupancy is 4 guests. This limit may not be exceeded at any time without prior written authorization from 29 Nights.
Full names must be provided for all guests before check-in. Every guest is responsible for following these house rules and all applicable policies governing the residential building.
Visitors and Unregistered Guests
Only registered guests are permitted inside the apartment or residential building. Daytime visitors, additional overnight guests, and anyone not included in the reservation require prior written approval from 29 Nights.
Approval is considered individually, is not guaranteed, and may require:
- Updating the reservation
- Payment of applicable additional-guest fees
- Providing the visitor’s or additional guest’s full name
- Compliance with the property’s maximum occupancy
- Compliance with all building access and security requirements
Guests may not provide building access, keys, entry codes, fobs, garage access, or other credentials to an unauthorized person.
Guests may not host parties, gatherings, events, or informal visits under the guise of having approved overnight occupancy.
Additional-Guest Pricing
The nightly rate includes up to 2 guests.
After that threshold, an additional fee of $25 per person, per night applies, up to The Arena’s maximum permitted occupancy of four guests. The reservation must be updated and all applicable fees paid before arrival.
Unauthorized Guests
Bringing an undisclosed or unauthorized guest into the apartment or residential building is a violation of the house rules and may result in:
- Applicable additional-guest charges
- A $250 House Rule Violation Fee
- Completion of any outstanding registration requirements
- Additional cleaning, damage, security, building-management, or service costs
- Termination of the reservation without refund when warranted
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
The booking guest is responsible for the conduct of every adult, child, visitor, and other person associated with the reservation.
Parties, Conduct & Quiet Hours
The Arena is located in a residential apartment building where neighboring units are occupied by full-time residents. Guests must behave respectfully inside the apartment and throughout all shared areas of the building.
Parties & Gatherings
Parties, events, receptions, gatherings, and other organized activities are not permitted without prior written authorization from 29 Nights.
Only registered guests and visitors specifically approved by 29 Nights may enter the apartment or residential building. Guests may not use the property for open invitations, informal gatherings, celebrations, or other activities involving unauthorized people.
Commercial photography, filming, content production, meetings, or other business use of the property also requires prior written authorization.
Quiet Hours & Noise
Quiet hours are from 10:00 PM to 8:00 AM.
During quiet hours, voices, music, televisions, pets, doors, and movement through hallways or other shared areas must be kept at a level that will not disturb neighboring residents.
Respectful noise levels are required at all times—not only during designated quiet hours. Guests must be especially considerate when entering or leaving the building early in the morning or late at night.
Conduct in the Building
Guests must:
- Treat residents, building staff, contractors, and other guests respectfully
- Comply with all building rules, posted notices, and lawful instructions
- Avoid shouting, running, loitering, or disruptive behavior in hallways, elevators, the lobby, garage, or other common areas
- Keep hallways, doors, elevators, stairwells, and emergency exits unobstructed
- Avoid dangerous, threatening, harassing, illegal, or otherwise inappropriate conduct
- Refrain from allowing unknown or unauthorized individuals into the building
If 29 Nights receives a complaint or identifies disruptive conduct, guests must immediately reduce the noise or discontinue the activity.
Violations may result in the $250 House Rule Violation Fee, reimbursement for any building-management, security, cleaning, damage, or service costs, and termination of the reservation without refund when warranted.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Building Access & Common Areas
The Arena is located inside a shared residential building. Guests must protect the security of the building and respect the residents, staff, and shared spaces throughout their stay.
Keys, Fobs & Access Credentials
Any keys, fobs, remotes, entry codes, or other access credentials provided for the reservation may be used only by registered guests.
Guests may not:
- Share access credentials with unauthorized individuals
- Copy keys or duplicate access devices
- Allow unknown individuals to follow them into the building
- Leave keys, fobs, or remotes unattended in publicly accessible areas
- Use access credentials after checkout
- Tamper with locks, intercoms, doors, gates, or security equipment
Lost, damaged, unreturned, or compromised access devices must be reported to 29 Nights immediately. Guests are responsible for resulting replacement, reprogramming, locksmith, rekeying, or building-management costs.
Building Entry & Security
Exterior doors, garage entrances, and other secured access points must remain closed and locked. Guests may not prop open doors or admit anyone who is not associated with their reservation.
Any suspicious activity, damaged lock, unsecured entrance, or access problem should be reported promptly to 29 Nights.
Shared & Common Areas
Guests must behave respectfully in all hallways, elevators, stairwells, entrances, lobbies, garages, and other common areas.
Common areas may not be used for:
- Gatherings or socializing
- Excessive noise or disruptive behavior
- Storing luggage, bicycles, scooters, trash, or personal belongings
- Smoking or vaping
- Blocking doors, walkways, elevators, or emergency exits
- Activities that interfere with residents or building operations
Children and pets must remain supervised in all shared spaces.
Building Rules & Instructions
Guests must comply with all posted building rules and any lawful instructions provided by building management, security personnel, maintenance staff, or 29 Nights.
Guests should contact 29 Nights directly for assistance and may not request services, access, reservation support, or exceptions from building management, leasing staff, maintenance personnel, or neighboring residents, except during a genuine emergency.
Violations may result in the $250 House Rule Violation Fee, along with any building-management charges, security costs, access-device replacement expenses, damage, or other actual costs incurred.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Parking & Garage Access
The Arena has one reserved parking stall available to rent for an additional fee inside the building’s secure parking garage.
Reserving Parking
Parking is not included automatically with the reservation. The stall must be requested, paid for, and confirmed in writing by 29 Nights before use.
Availability is limited and is not guaranteed. Guests may not use the garage or parking stall unless parking has been specifically added to their reservation.
Using the Assigned Stall
Guests with confirmed parking must:
- Park only in the stall assigned by 29 Nights
- Follow all posted garage rules, signs, clearance limits, and traffic directions
- Keep driveways, garage entrances, loading areas, fire lanes, and neighboring stalls unobstructed
- Avoid storing luggage, bicycles, trash, or other belongings in the parking stall or garage
- Ensure the vehicle is fully secured whenever left unattended
Guests may not park in another resident’s stall, guest parking, loading zones, accessible spaces without proper authorization, or any area not specifically assigned to their reservation.
Garage Access & Security
Any garage remote, fob, key, or access credential provided may be used only by registered guests and may not be shared with unauthorized individuals.
Guests must not prop open the garage entrance, allow unknown vehicles or individuals to follow them inside, or interfere with gates, doors, cameras, or other security equipment.
Lost, damaged, or unreturned garage-access devices must be reported immediately. Guests are responsible for resulting replacement, reprogramming, locksmith, building-management, or access-restoration costs.
Electric-Vehicle Charging
Electric-vehicle charging is not permitted through the apartment, garage outlets, extension cords, or any part of the building’s electrical system unless specifically authorized in writing by 29 Nights.
Unauthorized Parking
Unauthorized, improperly parked, or unregistered vehicles may be subject to relocation or towing at the vehicle owner’s expense, depending on building policy and the circumstances.
Violations may result in the $250 House Rule Violation Fee, in addition to parking charges, towing expenses, building-management fees, access-device costs, damage, or other actual costs incurred.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Smoking, Fire Safety & Prohibited Activities
The Arena is located in a shared residential building. Guests must follow all building fire-safety requirements and avoid any activity that could create smoke, fire, electrical, or safety hazards for neighboring residents.
Smoking & Vaping
Smoking, vaping, and the use of electronic cigarettes are prohibited inside the apartment and throughout all indoor common areas of the building.
Guests are responsible for preventing smoke or vapor from entering the apartment, hallways, neighboring units, or other shared spaces.
Fire & Cooking Safety
Guests must follow alarms and evacuation instructions and may not tamper with smoke detectors, sprinklers, or other safety equipment.
Candles, incense, fireworks, sparklers, burnable decorations, portable fire features, and other open flames are prohibited.
Guests must:
- Never leave cooking unattended
- Use appliances only for their intended purpose
- Keep flammable materials away from the stovetop, oven, heaters, and other heat sources
- Keep hallways, doors, stairwells, and emergency exits unobstructed
- Report smoke, burning odors, damaged wiring, malfunctioning appliances, or other safety concerns immediately
- Follow all posted fire-safety instructions and lawful directions from building staff, emergency personnel, or 29 Nights
Guests may not tamper with, cover, disconnect, remove, or disable smoke detectors, carbon-monoxide detectors, sprinklers, fire extinguishers, alarms, or other safety equipment.
Prohibited Activities
Illegal drugs, unlawful activity, dangerous conduct, and the storage of hazardous, flammable, or explosive materials are prohibited anywhere in the apartment or building.
Guests may not use grills, portable cooking appliances, space heaters, or other high-risk equipment unless the item was supplied or expressly approved by 29 Nights for use in the apartment.
Violations may result in the $250 House Rule Violation Fee, along with the actual cost of smoke remediation, odor removal, alarm response, fire-department charges, building-management fees, repairs, damage, excessive cleaning, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Balcony & Window Safety
The Arena includes elevated windows and a private balcony. Guests must use these areas carefully and supervise children and pets at all times.
Balcony Safety
Guests may not:
- Sit, stand, climb, lean, or place children or pets on balcony railings
- Allow children or pets onto the balcony without direct adult supervision
- Throw, drop, shake, or pour anything from the balcony
- Hang clothing, towels, decorations, signs, or other items from the railing
- Place furniture, luggage, or other objects against the railing in a way that could create a climbing or fall hazard
- Feed birds or other wildlife from the balcony
- Use grills, candles, fireworks, heaters, or other open-flame or high-heat devices on the balcony
- Create excessive noise or use the balcony in a way that disturbs neighboring residents
Balcony doors must be closed and secured whenever the apartment is unattended and during severe weather.
Window Safety
Guests may not lean, sit, climb, or place weight against windows, screens, ledges, or frames. Furniture and other climbable objects should be kept away from open windows, especially when children are present.
Window screens are intended for ventilation and insect control only. They are not safety barriers and must not be pushed against, removed, or altered.
Guests must close and secure all windows before leaving the apartment and whenever weather conditions could allow rain, wind, or other damage inside.
Any loose railing, damaged screen, malfunctioning lock, cracked glass, or other safety concern must be reported to 29 Nights immediately. Guests must stop using the affected area until further instructions are provided.
Violations may result in the $250 House Rule Violation Fee, along with any building-management charges and the actual cost of inspection, repair, replacement, damage, cleanup, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Dogs & Pet Responsibilities
At properties where pets are permitted, all pets must be disclosed to 29 Nights before arrival, included in the reservation, and approved in accordance with the applicable listing and booking terms. The standard pet fee is $100 per pet.
Unless prior written permission is provided, reservations are limited to one pet. Approval of an additional pet is not guaranteed and may be subject to an additional pet fee.
Dogs Requiring Prior Authorization
Without prior written authorization from 29 Nights, we are unable to accommodate the following breeds or any hybrid or mixed breed containing one or more of them:
Pit Bulls, German Shepherds, Chow Chows, Boxers, Rottweilers, Bull Mastiffs, Presa Canarios, American Bulldogs, wolf hybrids, Huskies, Malamutes, Dobermans, St. Bernards, Great Danes, Akitas, and Staffordshire Terriers.
Authorization is considered individually and is not guaranteed. Guests may be asked to provide information about the dog’s breed, age, size, temperament, training, and behavioral history before approval is granted.
We are unable to accommodate any pet with a known history of violent, aggressive, or threatening behavior toward a person or another animal.
Responsibilities During the Stay
Guests traveling with a pet agree to the following:
- Pets may never be left unattended anywhere at the property.
- Pets must remain supervised and under control at all times.
- Pets must be kept on a leash or in a carrier while outdoors or in any shared or common area.
- Pets may not roam onto neighboring property or approach, chase, or disturb wildlife.
- Pets must remain off beds, sofas, chairs, and all other furniture.
- Pets may relieve themselves only in appropriate or designated outdoor areas.
- Pet waste must be picked up promptly and disposed of properly.
- Pets may not create excessive noise or otherwise disturb neighbors, residents, or other guests.
- Pets must be current on all licensing and vaccination requirements applicable in the guest’s permanent place of residence.
- Guests must provide current licensing or vaccination records if requested by 29 Nights.
- Pets are not permitted in pools, hot tubs, saunas, cold plunges, offices, clubrooms, shared laundry rooms, or other recreational or restricted facilities unless expressly authorized.
- Guests are responsible for all pet-related damage, excessive cleaning, odors, waste removal, disturbances, or other resulting costs.
Undisclosed or Unauthorized Pets
Bringing an undisclosed, unapproved, restricted, or additional pet is a violation of the house rules and may result in:
- The applicable pet fee
- A $250 House Rule Violation Fee
- Charges for additional cleaning, damage, or other actual costs
- Termination of the reservation without refund when warranted
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Service and Assistance Animals
Qualifying service animals and other legally protected assistance animals are not treated as ordinary pets and are handled separately in accordance with applicable law and the policies of the booking channel. Pet fees, breed-authorization requirements, disclosure requirements, and pet limits will not be applied where prohibited.
Home Care & Damage Reporting
Guests must treat the home, furnishings, appliances, amenities, and surrounding property with reasonable care.
Caring for the Home
During the stay, guests agree to:
- Use furnishings, appliances, equipment, and amenities only for their intended purposes.
- Keep kitchen and dining areas reasonably clean after use.
- Store food properly and avoid leaving food, trash, or other items exposed in a way that may attract pests.
- Turn off unnecessary lights, appliances, and water fixtures when not in use.
- Close and lock exterior doors and windows whenever the property is unattended.
- Avoid moving furniture, disconnecting equipment, altering the property, or attempting repairs without prior written authorization from 29 Nights.
- Follow all property-specific operating instructions and checkout requirements.
Reporting Damage or Safety Concerns
Any damage, breakage, leak, malfunction, missing item, unsafe condition, or maintenance concern must be reported to 29 Nights as soon as it is discovered.
Prompt reporting allows us to assist during the stay, protect guests and the property, and prevent additional damage. Guests may not conceal damage or continue using an item, appliance, or amenity that appears unsafe or is not functioning properly.
Guest Responsibility
The booking guest is responsible for damage, excessive cleaning, missing items, unauthorized alterations or repairs, service calls, and other costs caused by any guest, visitor, child, or pet associated with the reservation.
Failure to report damage or comply with these requirements may result in the $250 House Rule Violation Fee, in addition to the actual cost of cleaning, repair, replacement, labor, professional services, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Trash, Recycling & Waste Disposal
The Arena is located inside a shared residential building. Guests must protect the Guests must dispose of trash, recycling, and other waste only in the designated building collection areas and must follow all posted sorting and disposal instructions.
Trash, recycling, food waste, pet waste, boxes, furniture, and personal belongings may not be left in hallways, stairwells, elevators, the lobby, garage, or other shared spaces.
Bags must be securely closed before being carried through the building. Large boxes should be broken down, and oversized items may not be discarded at the property without prior written authorization from 29 Nights.
Guests may not place prohibited materials, hazardous substances, electronics, furniture, or other restricted items in the building’s waste containers.
Violations may result in the $250 House Rule Violation Fee, along with any building-management charges and the actual cost of cleanup, removal, disposal, damage, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Security Cameras & Building Surveillance
The Arena is located inside a secured residential building. Security cameras and access-control systems may operate in shared or publicly accessible areas for resident safety, property security, and building operations.
Building-managed surveillance may include exterior entrances, lobbies, hallways, elevators, parking areas, package areas, and other common spaces. These systems are operated and controlled by building ownership or management—not by 29 Nights.
Apartment Entry Camera
29 Nights operates a Ring peephole camera at the apartment’s front door. The camera faces the shared hallway immediately outside the apartment and may record video and audio when motion is detected, the doorbell is activated, or the camera is accessed for a legitimate safety, security, occupancy, or house-rule concern.
The camera is not intended to monitor ordinary guest activity.
There are no cameras inside the apartment.
Security Equipment
Guests may not cover, disconnect, reposition, obstruct, damage, disable, or otherwise interfere with the Ring camera or any building camera, intercom, lock, alarm, access-control system, or other security equipment.
Tampering with security equipment may result in the $250 House Rule Violation Fee, along with any building-management charges and the actual cost of inspection, repair, replacement, reprogramming, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Packages & Deliveries
Packages, mail, and other shipped items may not be sent to the property.
29 Nights does not provide guest access to mailboxes and cannot accept, retrieve, store, forward, return, or coordinate the delivery of items on a guest’s behalf. We are not responsible for items that are delayed, misplaced, stolen, returned to the sender, or delivered before arrival or after checkout.
Guests who need to receive a shipped item during their stay should use a secure carrier pickup location or another address where someone is available to accept it.
Food, grocery, and other same-day deliveries may be arranged during the stay, but guests are responsible for coordinating directly with the delivery provider and receiving the order promptly. Building keys, entry codes, fobs, and other property-access credentials may not be shared with delivery personnel.
Fees & Enforcement
Any violation of these house rules may result in a $250 House Rule Violation Fee. This fee is assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Certain violations may also result in additional charges as described elsewhere in these house rules or in the applicable booking agreement. Guests remain responsible for any actual costs caused by their actions, including cleaning, repair, replacement, labor, professional services, service calls, or lost revenue.
Applicable fees may be assessed cumulatively when more than one rule, fee, or cost applies.
Serious, repeated, unsafe, disruptive, or illegal conduct may result in termination of the reservation and removal from the property without refund when permitted by the booking agreement, applicable platform policies, and law.
The booking guest is responsible for the conduct of every guest, visitor, child, and pet associated with the reservation.
THE SOCIAL
Help us care for The Social.
A professionally hosted city apartment, thoughtfully prepared for guests who respect the home, the shared building, and the neighbors who live here.
A few simple expectations.
The Social is located in a residential apartment building in Seattle’s Capitol Hill neighborhood. These rules help protect the home, respect the residents and shared spaces of the building, and preserve the experience of every guest.
By booking The Social, all guests agree to follow these house rules, the terms of the reservation, and all applicable building policies.
Check-In & Checkout
Standard check-in begins at 4:00 PM, and checkout is by 11:00 AM. The home offers self-check-in using a smart lock.
Subject to availability, guests may request:
- Standard early check-in beginning at 2:00 PM for $100
- Standard late checkout until 1:00 PM for $100
Requests to arrive before 2:00 PM or depart after 1:00 PM may occasionally be accommodated. Timing and pricing for those arrangements are determined individually and must be approved in writing by 29 Nights.
Guests may not enter the property before their approved check-in time or remain at the property after their approved checkout time. Unauthorized early arrival or late departure is a violation of the house rules and may result in a $250 House Rule Violation Fee.
For an unauthorized late checkout, 29 Nights may also assess an additional $100 late-checkout fee, plus $50 per hour, calculated in 15-minute increments and rounded up to the next increment. These charges may be applied in addition to the House Rule Violation Fee.
All fees are assessed at the discretion of 29 Nights. Depending on the circumstances, we reserve the right to assess, reduce, or waive any applicable charge.
Please complete all departure instructions and fully vacate the property by the approved checkout time.
Occupancy & Registered Guests
The reservation must accurately reflect the total number of people staying at or visiting the property. All guests must be disclosed to 29 Nights before arrival and included in the reservation.
The Social’s maximum permitted occupancy is 5 guests. This limit may not be exceeded at any time without prior written authorization from 29 Nights.
Full names must be provided for all guests before check-in. Every guest is responsible for following these house rules and all applicable policies governing the residential building.
Visitors and Unregistered Guests
Only registered guests are permitted inside the apartment or residential building. Daytime visitors, additional overnight guests, and anyone not included in the reservation require prior written approval from 29 Nights.
Approval is considered individually, is not guaranteed, and may require:
- Updating the reservation
- Payment of applicable additional-guest fees
- Providing the visitor’s or additional guest’s full name
- Compliance with the property’s maximum occupancy
- Compliance with all building access and security requirements
Guests may not provide building access, keys, entry codes, fobs, garage access, or other credentials to an unauthorized person.
Guests may not host parties, gatherings, events, or informal visits under the guise of having approved overnight occupancy.
Additional-Guest Pricing
The nightly rate includes up to 2 guests.
After that threshold, an additional fee of $25 per person, per night applies, up to The Social’s maximum permitted occupancy of five guests. The reservation must be updated and all applicable fees paid before arrival.
Unauthorized Guests
Bringing an undisclosed or unauthorized guest into the apartment or residential building is a violation of the house rules and may result in:
- Applicable additional-guest charges
- A $250 House Rule Violation Fee
- Completion of any outstanding registration requirements
- Additional cleaning, damage, security, building-management, or service costs
- Termination of the reservation without refund when warranted
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
The booking guest is responsible for the conduct of every adult, child, visitor, and other person associated with the reservation.
Parties, Conduct & Quiet Hours
The Social is located in a residential apartment building where neighboring units are occupied by full-time residents. Guests must behave respectfully inside the apartment and throughout all shared areas of the building.
Parties & Gatherings
Parties, events, receptions, gatherings, and other organized activities are not permitted without prior written authorization from 29 Nights.
Only registered guests and visitors specifically approved by 29 Nights may enter the apartment or residential building. Guests may not use the property for open invitations, informal gatherings, celebrations, or other activities involving unauthorized people.
Commercial photography, filming, content production, meetings, or other business use of the property also requires prior written authorization.
Quiet Hours & Noise
Quiet hours are from 10:00 PM to 8:00 AM.
During quiet hours, voices, music, televisions, pets, doors, and movement through hallways or other shared areas must be kept at a level that will not disturb neighboring residents.
Respectful noise levels are required at all times—not only during designated quiet hours. Guests must be especially considerate when entering or leaving the building early in the morning or late at night.
Conduct in the Building
Guests must:
- Treat residents, building staff, contractors, and other guests respectfully
- Comply with all building rules, posted notices, and lawful instructions
- Avoid shouting, running, loitering, or disruptive behavior in hallways, elevators, the lobby, garage, or other common areas
- Keep hallways, doors, elevators, stairwells, and emergency exits unobstructed
- Avoid dangerous, threatening, harassing, illegal, or otherwise inappropriate conduct
- Refrain from allowing unknown or unauthorized individuals into the building
If 29 Nights receives a complaint or identifies disruptive conduct, guests must immediately reduce the noise or discontinue the activity.
Violations may result in the $250 House Rule Violation Fee, reimbursement for any building-management, security, cleaning, damage, or service costs, and termination of the reservation without refund when warranted.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Building Access & Common Areas
The Social is located inside a shared residential building. Guests must protect the security of the building and respect the residents, staff, and shared spaces throughout their stay.
Keys, Fobs & Access Credentials
Any keys, fobs, remotes, entry codes, or other access credentials provided for the reservation may be used only by registered guests.
Guests may not:
- Share access credentials with unauthorized individuals
- Copy keys or duplicate access devices
- Allow unknown individuals to follow them into the building
- Leave keys, fobs, or remotes unattended in publicly accessible areas
- Use access credentials after checkout
- Tamper with locks, intercoms, doors, gates, or security equipment
Lost, damaged, unreturned, or compromised access devices must be reported to 29 Nights immediately. Guests are responsible for resulting replacement, reprogramming, locksmith, rekeying, or building-management costs.
Building Entry & Security
Exterior doors, garage entrances, and other secured access points must remain closed and locked. Guests may not prop open doors or admit anyone who is not associated with their reservation.
Any suspicious activity, damaged lock, unsecured entrance, or access problem should be reported promptly to 29 Nights.
Shared & Common Areas
Guests must behave respectfully in all hallways, elevators, stairwells, entrances, lobbies, garages, and other common areas.
Common areas may not be used for:
- Gatherings or socializing
- Excessive noise or disruptive behavior
- Storing luggage, bicycles, scooters, trash, or personal belongings
- Smoking or vaping
- Blocking doors, walkways, elevators, or emergency exits
- Activities that interfere with residents or building operations
Children and pets must remain supervised in all shared spaces.
Building Rules & Instructions
Guests must comply with all posted building rules and any lawful instructions provided by building management, security personnel, maintenance staff, or 29 Nights.
Guests should contact 29 Nights directly for assistance and may not request services, access, reservation support, or exceptions from building management, leasing staff, maintenance personnel, or neighboring residents, except during a genuine emergency.
Violations may result in the $250 House Rule Violation Fee, along with any building-management charges, security costs, access-device replacement expenses, damage, or other actual costs incurred.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Parking & Garage Access
The Social has one reserved parking stall available to rent for an additional fee inside the building’s secure parking garage.
Reserving Parking
Parking is not included automatically with the reservation. The stall must be requested, paid for, and confirmed in writing by 29 Nights before use.
Availability is limited and is not guaranteed. Guests may not use the garage or parking stall unless parking has been specifically added to their reservation.
Using the Assigned Stall
Guests with confirmed parking must:
- Park only in the stall assigned by 29 Nights
- Follow all posted garage rules, signs, clearance limits, and traffic directions
- Keep driveways, garage entrances, loading areas, fire lanes, and neighboring stalls unobstructed
- Avoid storing luggage, bicycles, trash, or other belongings in the parking stall or garage
- Ensure the vehicle is fully secured whenever left unattended
Guests may not park in another resident’s stall, guest parking, loading zones, accessible spaces without proper authorization, or any area not specifically assigned to their reservation.
Garage Access & Security
Any garage remote, fob, key, or access credential provided may be used only by registered guests and may not be shared with unauthorized individuals.
Guests must not prop open the garage entrance, allow unknown vehicles or individuals to follow them inside, or interfere with gates, doors, cameras, or other security equipment.
Lost, damaged, or unreturned garage-access devices must be reported immediately. Guests are responsible for resulting replacement, reprogramming, locksmith, building-management, or access-restoration costs.
Electric-Vehicle Charging
Electric-vehicle charging is not permitted through the apartment, garage outlets, extension cords, or any part of the building’s electrical system unless specifically authorized in writing by 29 Nights.
Unauthorized Parking
Unauthorized, improperly parked, or unregistered vehicles may be subject to relocation or towing at the vehicle owner’s expense, depending on building policy and the circumstances.
Violations may result in the $250 House Rule Violation Fee, in addition to parking charges, towing expenses, building-management fees, access-device costs, damage, or other actual costs incurred.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Smoking, Fire Safety & Prohibited Activities
The Social is located in a shared residential building. Guests must follow all building fire-safety requirements and avoid any activity that could create smoke, fire, electrical, or safety hazards for neighboring residents.
Smoking & Vaping
Smoking, vaping, and the use of electronic cigarettes are prohibited inside the apartment and throughout all indoor common areas of the building.
Guests are responsible for preventing smoke or vapor from entering the apartment, hallways, neighboring units, or other shared spaces.
Fire & Cooking Safety
Guests must follow alarms and evacuation instructions and may not tamper with smoke detectors, sprinklers, or other safety equipment.
Candles, incense, fireworks, sparklers, burnable decorations, portable fire features, and other open flames are prohibited.
Guests must:
- Never leave cooking unattended
- Use appliances only for their intended purpose
- Keep flammable materials away from the stovetop, oven, heaters, and other heat sources
- Keep hallways, doors, stairwells, and emergency exits unobstructed
- Report smoke, burning odors, damaged wiring, malfunctioning appliances, or other safety concerns immediately
- Follow all posted fire-safety instructions and lawful directions from building staff, emergency personnel, or 29 Nights
Guests may not tamper with, cover, disconnect, remove, or disable smoke detectors, carbon-monoxide detectors, sprinklers, fire extinguishers, alarms, or other safety equipment.
Prohibited Activities
Illegal drugs, unlawful activity, dangerous conduct, and the storage of hazardous, flammable, or explosive materials are prohibited anywhere in the apartment or building.
Guests may not use grills, portable cooking appliances, space heaters, or other high-risk equipment unless the item was supplied or expressly approved by 29 Nights for use in the apartment.
Violations may result in the $250 House Rule Violation Fee, along with the actual cost of smoke remediation, odor removal, alarm response, fire-department charges, building-management fees, repairs, damage, excessive cleaning, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Balcony & Window Safety
The Social includes elevated windows and a private balcony. Guests must use these areas carefully and supervise children and pets at all times.
Balcony Safety
Guests may not:
- Sit, stand, climb, lean, or place children or pets on balcony railings
- Allow children or pets onto the balcony without direct adult supervision
- Throw, drop, shake, or pour anything from the balcony
- Hang clothing, towels, decorations, signs, or other items from the railing
- Place furniture, luggage, or other objects against the railing in a way that could create a climbing or fall hazard
- Feed birds or other wildlife from the balcony
- Use grills, candles, fireworks, heaters, or other open-flame or high-heat devices on the balcony
- Create excessive noise or use the balcony in a way that disturbs neighboring residents
Balcony doors must be closed and secured whenever the apartment is unattended and during severe weather.
Window Safety
Guests may not lean, sit, climb, or place weight against windows, screens, ledges, or frames. Furniture and other climbable objects should be kept away from open windows, especially when children are present.
Window screens are intended for ventilation and insect control only. They are not safety barriers and must not be pushed against, removed, or altered.
Guests must close and secure all windows before leaving the apartment and whenever weather conditions could allow rain, wind, or other damage inside.
Any loose railing, damaged screen, malfunctioning lock, cracked glass, or other safety concern must be reported to 29 Nights immediately. Guests must stop using the affected area until further instructions are provided.
Violations may result in the $250 House Rule Violation Fee, along with any building-management charges and the actual cost of inspection, repair, replacement, damage, cleanup, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Dogs & Pet Responsibilities
At properties where pets are permitted, all pets must be disclosed to 29 Nights before arrival, included in the reservation, and approved in accordance with the applicable listing and booking terms. The standard pet fee is $100 per pet.
Unless prior written permission is provided, reservations are limited to one pet. Approval of an additional pet is not guaranteed and may be subject to an additional pet fee.
Dogs Requiring Prior Authorization
Without prior written authorization from 29 Nights, we are unable to accommodate the following breeds or any hybrid or mixed breed containing one or more of them:
Pit Bulls, German Shepherds, Chow Chows, Boxers, Rottweilers, Bull Mastiffs, Presa Canarios, American Bulldogs, wolf hybrids, Huskies, Malamutes, Dobermans, St. Bernards, Great Danes, Akitas, and Staffordshire Terriers.
Authorization is considered individually and is not guaranteed. Guests may be asked to provide information about the dog’s breed, age, size, temperament, training, and behavioral history before approval is granted.
We are unable to accommodate any pet with a known history of violent, aggressive, or threatening behavior toward a person or another animal.
Responsibilities During the Stay
Guests traveling with a pet agree to the following:
- Pets may never be left unattended anywhere at the property.
- Pets must remain supervised and under control at all times.
- Pets must be kept on a leash or in a carrier while outdoors or in any shared or common area.
- Pets may not roam onto neighboring property or approach, chase, or disturb wildlife.
- Pets must remain off beds, sofas, chairs, and all other furniture.
- Pets may relieve themselves only in appropriate or designated outdoor areas.
- Pet waste must be picked up promptly and disposed of properly.
- Pets may not create excessive noise or otherwise disturb neighbors, residents, or other guests.
- Pets must be current on all licensing and vaccination requirements applicable in the guest’s permanent place of residence.
- Guests must provide current licensing or vaccination records if requested by 29 Nights.
- Pets are not permitted in pools, hot tubs, saunas, cold plunges, offices, clubrooms, shared laundry rooms, or other recreational or restricted facilities unless expressly authorized.
- Guests are responsible for all pet-related damage, excessive cleaning, odors, waste removal, disturbances, or other resulting costs.
Undisclosed or Unauthorized Pets
Bringing an undisclosed, unapproved, restricted, or additional pet is a violation of the house rules and may result in:
- The applicable pet fee
- A $250 House Rule Violation Fee
- Charges for additional cleaning, damage, or other actual costs
- Termination of the reservation without refund when warranted
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Service and Assistance Animals
Qualifying service animals and other legally protected assistance animals are not treated as ordinary pets and are handled separately in accordance with applicable law and the policies of the booking channel. Pet fees, breed-authorization requirements, disclosure requirements, and pet limits will not be applied where prohibited.
Home Care & Damage Reporting
Guests must treat the home, furnishings, appliances, amenities, and surrounding property with reasonable care.
Caring for the Home
During the stay, guests agree to:
- Use furnishings, appliances, equipment, and amenities only for their intended purposes.
- Keep kitchen and dining areas reasonably clean after use.
- Store food properly and avoid leaving food, trash, or other items exposed in a way that may attract pests.
- Turn off unnecessary lights, appliances, and water fixtures when not in use.
- Close and lock exterior doors and windows whenever the property is unattended.
- Avoid moving furniture, disconnecting equipment, altering the property, or attempting repairs without prior written authorization from 29 Nights.
- Follow all property-specific operating instructions and checkout requirements.
Reporting Damage or Safety Concerns
Any damage, breakage, leak, malfunction, missing item, unsafe condition, or maintenance concern must be reported to 29 Nights as soon as it is discovered.
Prompt reporting allows us to assist during the stay, protect guests and the property, and prevent additional damage. Guests may not conceal damage or continue using an item, appliance, or amenity that appears unsafe or is not functioning properly.
Guest Responsibility
The booking guest is responsible for damage, excessive cleaning, missing items, unauthorized alterations or repairs, service calls, and other costs caused by any guest, visitor, child, or pet associated with the reservation.
Failure to report damage or comply with these requirements may result in the $250 House Rule Violation Fee, in addition to the actual cost of cleaning, repair, replacement, labor, professional services, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Trash, Recycling & Waste Disposal
The Social is located inside a shared residential building. Guests must dispose of trash, recycling, and other waste only in the designated building collection areas and must follow all posted sorting and disposal instructions.
Trash, recycling, food waste, pet waste, boxes, furniture, and personal belongings may not be left in hallways, stairwells, elevators, the lobby, garage, or other shared spaces.
Bags must be securely closed before being carried through the building. Large boxes should be broken down, and oversized items may not be discarded at the property without prior written authorization from 29 Nights.
Guests may not place prohibited materials, hazardous substances, electronics, furniture, or other restricted items in the building’s waste containers.
Violations may result in the $250 House Rule Violation Fee, along with any building-management charges and the actual cost of cleanup, removal, disposal, damage, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Security Cameras & Building Surveillance
The Social is located inside a secured residential building. Security cameras and access-control systems may operate in shared or publicly accessible areas for resident safety, property security, and building operations.
Building-managed surveillance may include exterior entrances, lobbies, hallways, elevators, parking areas, package areas, and other common spaces. These systems are operated and controlled by building ownership or management—not by 29 Nights.
Apartment Entry Camera
29 Nights operates a Ring peephole camera at the apartment’s front door. The camera faces the shared hallway immediately outside the apartment and may record video and audio when motion is detected, the doorbell is activated, or the camera is accessed for a legitimate safety, security, occupancy, or house-rule concern.
The camera is not intended to monitor ordinary guest activity.
There are no cameras inside the apartment.
Security Equipment
Guests may not cover, disconnect, reposition, obstruct, damage, disable, or otherwise interfere with the Ring camera or any building camera, intercom, lock, alarm, access-control system, or other security equipment.
Tampering with security equipment may result in the $250 House Rule Violation Fee, along with any building-management charges and the actual cost of inspection, repair, replacement, reprogramming, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Packages & Deliveries
Packages, mail, and other shipped items may not be sent to the property.
29 Nights does not provide guest access to mailboxes and cannot accept, retrieve, store, forward, return, or coordinate the delivery of items on a guest’s behalf. We are not responsible for items that are delayed, misplaced, stolen, returned to the sender, or delivered before arrival or after checkout.
Guests who need to receive a shipped item during their stay should use a secure carrier pickup location or another address where someone is available to accept it.
Food, grocery, and other same-day deliveries may be arranged during the stay, but guests are responsible for coordinating directly with the delivery provider and receiving the order promptly. Building keys, entry codes, fobs, and other property-access credentials may not be shared with delivery personnel.
Fees & Enforcement
Any violation of these house rules may result in a $250 House Rule Violation Fee. This fee is assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Certain violations may also result in additional charges as described elsewhere in these house rules or in the applicable booking agreement. Guests remain responsible for any actual costs caused by their actions, including cleaning, repair, replacement, labor, professional services, service calls, or lost revenue.
Applicable fees may be assessed cumulatively when more than one rule, fee, or cost applies.
Serious, repeated, unsafe, disruptive, or illegal conduct may result in termination of the reservation and removal from the property without refund when permitted by the booking agreement, applicable platform policies, and law.
The booking guest is responsible for the conduct of every guest, visitor, child, and pet associated with the reservation.
THE HERON · THE MARINER · THE NEST
Help us care for your Bellevue stay.
Three professionally hosted apartments, thoughtfully prepared for guests who respect each home, the shared building, and the neighbors who live here.
A few simple expectations.
The Heron, The Mariner, and The Nest are located in the same residential apartment building in Bellevue. These rules help protect each home, respect the residents and shared spaces of the building, and preserve the experience of every guest.
By booking any of these Bellevue stays, all guests agree to follow these house rules, the terms of the reservation, and all applicable building policies.
Check-In & Checkout
Standard check-in begins at 4:00 PM, and checkout is by 11:00 AM. The home offers self-check-in using a smart lock.
Subject to availability, guests may request:
- Standard early check-in beginning at 2:00 PM for $100
- Standard late checkout until 1:00 PM for $100
Requests to arrive before 2:00 PM or depart after 1:00 PM may occasionally be accommodated. Timing and pricing for those arrangements are determined individually and must be approved in writing by 29 Nights.
Guests may not enter the property before their approved check-in time or remain at the property after their approved checkout time. Unauthorized early arrival or late departure is a violation of the house rules and may result in a $250 House Rule Violation Fee.
For an unauthorized late checkout, 29 Nights may also assess an additional $100 late-checkout fee, plus $50 per hour, calculated in 15-minute increments and rounded up to the next increment. These charges may be applied in addition to the House Rule Violation Fee.
All fees are assessed at the discretion of 29 Nights. Depending on the circumstances, we reserve the right to assess, reduce, or waive any applicable charge.
Please complete all departure instructions and fully vacate the property by the approved checkout time.
Occupancy & Registered Guests
The reservation must accurately reflect the total number of people staying at or visiting the property. All guests must be disclosed to 29 Nights before arrival and included in the reservation.
The Heron, The Mariner, and The Nest each accommodate a maximum of 4 guests. This limit may not be exceeded at any time without prior written authorization from 29 Nights.
Full names must be provided for all guests before check-in. Every guest is responsible for following these house rules and all applicable policies governing the residential building.
Visitors and Unregistered Guests
Only registered guests are permitted inside the apartment or residential building. Daytime visitors, additional overnight guests, and anyone not included in the reservation require prior written approval from 29 Nights.
Approval is considered individually, is not guaranteed, and may require:
- Updating the reservation
- Payment of applicable additional-guest fees
- Providing the visitor’s or additional guest’s full name
- Compliance with the property’s maximum occupancy
- Compliance with all building access and security requirements
Guests may not provide building access, keys, entry codes, fobs, garage access, or other credentials to an unauthorized person.
Guests may not host parties, gatherings, events, or informal visits under the guise of having approved overnight occupancy.
Additional-Guest Pricing
The nightly rate includes up to 2 guests.
After that threshold, an additional fee of $25 per person, per night applies, up to the apartment’s maximum permitted occupancy of four guests. The reservation must be updated and all applicable fees paid before arrival.
Unauthorized Guests
Bringing an undisclosed or unauthorized guest into the apartment or residential building is a violation of the house rules and may result in:
- Applicable additional-guest charges
- A $250 House Rule Violation Fee
- Completion of any outstanding registration requirements
- Additional cleaning, damage, security, building-management, or service costs
- Termination of the reservation without refund when warranted
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
The booking guest is responsible for the conduct of every adult, child, visitor, and other person associated with the reservation.
Parties, Conduct & Quiet Hours
Your apartment is located in a residential apartment building where neighboring units are occupied by full-time residents. Guests must behave respectfully inside the apartment and throughout all shared areas of the building.
Parties & Gatherings
Parties, events, receptions, gatherings, and other organized activities are not permitted without prior written authorization from 29 Nights.
Only registered guests and visitors specifically approved by 29 Nights may enter the apartment or residential building. Guests may not use the property for open invitations, informal gatherings, celebrations, or other activities involving unauthorized people.
Commercial photography, filming, content production, meetings, or other business use of the property also requires prior written authorization.
Quiet Hours & Noise
Quiet hours are from 10:00 PM to 8:00 AM.
During quiet hours, voices, music, televisions, pets, doors, and movement through hallways or other shared areas must be kept at a level that will not disturb neighboring residents.
Respectful noise levels are required at all times—not only during designated quiet hours. Guests must be especially considerate when entering or leaving the building early in the morning or late at night.
Conduct in the Building
Guests must:
- Treat residents, building staff, contractors, and other guests respectfully
- Comply with all building rules, posted notices, and lawful instructions
- Avoid shouting, running, loitering, or disruptive behavior in hallways, elevators, the lobby, garage, or other common areas
- Keep hallways, doors, elevators, stairwells, and emergency exits unobstructed
- Avoid dangerous, threatening, harassing, illegal, or otherwise inappropriate conduct
- Refrain from allowing unknown or unauthorized individuals into the building
If 29 Nights receives a complaint or identifies disruptive conduct, guests must immediately reduce the noise or discontinue the activity.
Violations may result in the $250 House Rule Violation Fee, reimbursement for any building-management, security, cleaning, damage, or service costs, and termination of the reservation without refund when warranted.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Building Access & Common Areas
Your apartment is located inside a shared residential building. Guests must protect the security of the building and respect the residents, staff, and shared spaces throughout their stay.
Keys, Fobs & Access Credentials
Any keys, fobs, remotes, entry codes, or other access credentials provided for the reservation may be used only by registered guests.
Guests may not:
- Share access credentials with unauthorized individuals
- Copy keys or duplicate access devices
- Allow unknown individuals to follow them into the building
- Leave keys, fobs, or remotes unattended in publicly accessible areas
- Use access credentials after checkout
- Tamper with locks, intercoms, doors, gates, or security equipment
Lost, damaged, unreturned, or compromised access devices must be reported to 29 Nights immediately. Guests are responsible for resulting replacement, reprogramming, locksmith, rekeying, or building-management costs.
Building Entry & Security
Exterior doors, garage entrances, and other secured access points must remain closed and locked. Guests may not prop open doors or admit anyone who is not associated with their reservation.
Any suspicious activity, damaged lock, unsecured entrance, or access problem should be reported promptly to 29 Nights.
Shared & Common Areas
Guests must behave respectfully in all hallways, elevators, stairwells, entrances, lobbies, garages, and other common areas.
Common areas may not be used for:
- Gatherings or socializing
- Excessive noise or disruptive behavior
- Storing luggage, bicycles, scooters, trash, or personal belongings
- Smoking or vaping
- Blocking doors, walkways, elevators, or emergency exits
- Activities that interfere with residents or building operations
Children and pets must remain supervised in all shared spaces.
Building Rules & Instructions
Guests must comply with all posted building rules and any lawful instructions provided by building management, security personnel, maintenance staff, or 29 Nights.
Guests should contact 29 Nights directly for assistance and may not request services, access, reservation support, or exceptions from building management, leasing staff, maintenance personnel, or neighboring residents, except during a genuine emergency.
Violations may result in the $250 House Rule Violation Fee, along with any building-management charges, security costs, access-device replacement expenses, damage, or other actual costs incurred.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Parking & Covered Parking Area
Each Bellevue apartment has access to one assigned parking stall located in the covered, open-air parking area beneath the building.
Reserving Parking
Parking is not automatically included with the reservation. A stall must be requested, paid for, and confirmed in writing by 29 Nights before use.
Availability is limited and is not guaranteed. Guests may not use a parking stall unless parking has been specifically added to their reservation.
Using the Assigned Stall
Guests with confirmed parking must:
- Park only in the stall assigned by 29 Nights
- Ensure the vehicle fits completely within the marked parking space
- Keep driveways, entrances, neighboring stalls, and pedestrian access areas unobstructed
- Follow all posted parking rules and instructions
- Secure the vehicle and remove valuables whenever it is unattended
- Avoid storing luggage, bicycles, trash, or other belongings in the parking area
Guests may not park in another resident’s stall, an unassigned space, a fire lane, a loading area, or any other location not specifically approved for their reservation.
Vehicle Clearance & Property Protection
Because the parking stalls are located beneath the apartments, guests must pay close attention to overhead clearance and surrounding structural supports.
Vehicles, roof racks, cargo boxes, trailers, and other equipment must fit safely within the available space. Guests are responsible for any damage caused to the building, railings, supports, neighboring vehicles, or other property.
Electric-Vehicle Charging
Electric-vehicle charging is not permitted through apartment outlets, exterior outlets, extension cords, or any part of the property’s electrical system unless specifically authorized in writing by 29 Nights.
Unauthorized Parking
Unauthorized or improperly parked vehicles may be relocated or towed at the vehicle owner’s expense, depending on the circumstances and building policy.
Violations may result in the $250 House Rule Violation Fee, in addition to parking charges, towing expenses, property damage, building-management fees, or other actual costs incurred.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Smoking, Fire Safety & Prohibited Activities
Your apartment is located in a shared residential building. Guests must follow all building fire-safety requirements and avoid any activity that could create smoke, fire, electrical, or safety hazards for neighboring residents.
Smoking & Vaping
Smoking, vaping, and the use of electronic cigarettes are prohibited inside the apartment and throughout all indoor common areas of the building.
Guests are responsible for preventing smoke or vapor from entering the apartment, hallways, neighboring units, or other shared spaces.
Fire & Cooking Safety
Guests must follow alarms and evacuation instructions and may not tamper with smoke detectors, sprinklers, or other safety equipment.
Candles, incense, fireworks, sparklers, burnable decorations, portable fire features, and other open flames are prohibited.
Guests must:
- Never leave cooking unattended
- Use appliances only for their intended purpose
- Keep flammable materials away from the stovetop, oven, heaters, and other heat sources
- Keep hallways, doors, stairwells, and emergency exits unobstructed
- Report smoke, burning odors, damaged wiring, malfunctioning appliances, or other safety concerns immediately
- Follow all posted fire-safety instructions and lawful directions from building staff, emergency personnel, or 29 Nights
Guests may not tamper with, cover, disconnect, remove, or disable smoke detectors, carbon-monoxide detectors, sprinklers, fire extinguishers, alarms, or other safety equipment.
Prohibited Activities
Illegal drugs, unlawful activity, dangerous conduct, and the storage of hazardous, flammable, or explosive materials are prohibited anywhere in the apartment or building.
Guests may not use grills, portable cooking appliances, space heaters, or other high-risk equipment unless the item was supplied or expressly approved by 29 Nights for use in the apartment.
Violations may result in the $250 House Rule Violation Fee, along with the actual cost of smoke remediation, odor removal, alarm response, fire-department charges, building-management fees, repairs, damage, excessive cleaning, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Balcony & Window Safety
Your apartment includes elevated windows and a private balcony. Guests must use these areas carefully and supervise children and pets at all times.
Balcony Safety
Guests may not:
- Sit, stand, climb, lean, or place children or pets on balcony railings
- Allow children or pets onto the balcony without direct adult supervision
- Throw, drop, shake, or pour anything from the balcony
- Hang clothing, towels, decorations, signs, or other items from the railing
- Place furniture, luggage, or other objects against the railing in a way that could create a climbing or fall hazard
- Feed birds or other wildlife from the balcony
- Use grills, candles, fireworks, heaters, or other open-flame or high-heat devices on the balcony
- Create excessive noise or use the balcony in a way that disturbs neighboring residents
Balcony doors must be closed and secured whenever the apartment is unattended and during severe weather.
Window Safety
Guests may not lean, sit, climb, or place weight against windows, screens, ledges, or frames. Furniture and other climbable objects should be kept away from open windows, especially when children are present.
Window screens are intended for ventilation and insect control only. They are not safety barriers and must not be pushed against, removed, or altered.
Guests must close and secure all windows before leaving the apartment and whenever weather conditions could allow rain, wind, or other damage inside.
Any loose railing, damaged screen, malfunctioning lock, cracked glass, or other safety concern must be reported to 29 Nights immediately. Guests must stop using the affected area until further instructions are provided.
Violations may result in the $250 House Rule Violation Fee, along with any building-management charges and the actual cost of inspection, repair, replacement, damage, cleanup, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Dogs & Pet Responsibilities
At properties where pets are permitted, all pets must be disclosed to 29 Nights before arrival, included in the reservation, and approved in accordance with the applicable listing and booking terms. The standard pet fee is $100 per pet.
Unless prior written permission is provided, reservations are limited to one pet. Approval of an additional pet is not guaranteed and may be subject to an additional pet fee.
Dogs Requiring Prior Authorization
Without prior written authorization from 29 Nights, we are unable to accommodate the following breeds or any hybrid or mixed breed containing one or more of them:
Pit Bulls, German Shepherds, Chow Chows, Boxers, Rottweilers, Bull Mastiffs, Presa Canarios, American Bulldogs, wolf hybrids, Huskies, Malamutes, Dobermans, St. Bernards, Great Danes, Akitas, and Staffordshire Terriers.
Authorization is considered individually and is not guaranteed. Guests may be asked to provide information about the dog’s breed, age, size, temperament, training, and behavioral history before approval is granted.
We are unable to accommodate any pet with a known history of violent, aggressive, or threatening behavior toward a person or another animal.
Responsibilities During the Stay
Guests traveling with a pet agree to the following:
- Pets may never be left unattended anywhere at the property.
- Pets must remain supervised and under control at all times.
- Pets must be kept on a leash or in a carrier while outdoors or in any shared or common area.
- Pets may not roam onto neighboring property or approach, chase, or disturb wildlife.
- Pets must remain off beds, sofas, chairs, and all other furniture.
- Pets may relieve themselves only in appropriate or designated outdoor areas.
- Pet waste must be picked up promptly and disposed of properly.
- Pets may not create excessive noise or otherwise disturb neighbors, residents, or other guests.
- Pets must be current on all licensing and vaccination requirements applicable in the guest’s permanent place of residence.
- Guests must provide current licensing or vaccination records if requested by 29 Nights.
- Pets are not permitted in pools, hot tubs, saunas, cold plunges, offices, clubrooms, shared laundry rooms, or other recreational or restricted facilities unless expressly authorized.
- Guests are responsible for all pet-related damage, excessive cleaning, odors, waste removal, disturbances, or other resulting costs.
Undisclosed or Unauthorized Pets
Bringing an undisclosed, unapproved, restricted, or additional pet is a violation of the house rules and may result in:
- The applicable pet fee
- A $250 House Rule Violation Fee
- Charges for additional cleaning, damage, or other actual costs
- Termination of the reservation without refund when warranted
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Service and Assistance Animals
Qualifying service animals and other legally protected assistance animals are not treated as ordinary pets and are handled separately in accordance with applicable law and the policies of the booking channel. Pet fees, breed-authorization requirements, disclosure requirements, and pet limits will not be applied where prohibited.
Home Care & Damage Reporting
Guests must treat the home, furnishings, appliances, amenities, and surrounding property with reasonable care.
Caring for the Home
During the stay, guests agree to:
- Use furnishings, appliances, equipment, and amenities only for their intended purposes.
- Keep kitchen and dining areas reasonably clean after use.
- Store food properly and avoid leaving food, trash, or other items exposed in a way that may attract pests.
- Turn off unnecessary lights, appliances, and water fixtures when not in use.
- Close and lock exterior doors and windows whenever the property is unattended.
- Avoid moving furniture, disconnecting equipment, altering the property, or attempting repairs without prior written authorization from 29 Nights.
- Follow all property-specific operating instructions and checkout requirements.
Reporting Damage or Safety Concerns
Any damage, breakage, leak, malfunction, missing item, unsafe condition, or maintenance concern must be reported to 29 Nights as soon as it is discovered.
Prompt reporting allows us to assist during the stay, protect guests and the property, and prevent additional damage. Guests may not conceal damage or continue using an item, appliance, or amenity that appears unsafe or is not functioning properly.
Guest Responsibility
The booking guest is responsible for damage, excessive cleaning, missing items, unauthorized alterations or repairs, service calls, and other costs caused by any guest, visitor, child, or pet associated with the reservation.
Failure to report damage or comply with these requirements may result in the $250 House Rule Violation Fee, in addition to the actual cost of cleaning, repair, replacement, labor, professional services, or other resulting expenses.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Trash, Recycling & Waste Disposal
Your apartment is located inside a shared residential building. Guests must dispose of trash, recycling, and other waste only in the designated building collection areas and must follow all posted sorting and disposal instructions.
Trash, recycling, food waste, pet waste, boxes, furniture, and personal belongings may not be left in hallways, stairwells, elevators, the lobby, garage, or other shared spaces.
Bags must be securely closed before being carried through the building. Large boxes should be broken down, and oversized items may not be discarded at the property without prior written authorization from 29 Nights.
Guests may not place prohibited materials, hazardous substances, electronics, furniture, or other restricted items in the building’s waste containers.
Violations may result in the $250 House Rule Violation Fee, along with any building-management charges and the actual cost of cleanup, removal, disposal, damage, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Security Cameras & Building Surveillance
Your apartment is located inside a secured residential building. Security cameras and access-control systems may operate in shared or publicly accessible areas for resident safety, property security, and building operations.
Building-managed surveillance may include exterior entrances, lobbies, hallways, elevators, parking areas, package areas, and other common spaces. These systems are operated and controlled by building ownership or management—not by 29 Nights.
Apartment Entry Camera
29 Nights operates a Ring peephole camera at the apartment’s front door. The camera faces the shared hallway immediately outside the apartment and may record video and audio when motion is detected, the doorbell is activated, or the camera is accessed for a legitimate safety, security, occupancy, or house-rule concern.
The camera is not intended to monitor ordinary guest activity.
There are no cameras inside the apartment.
Security Equipment
Guests may not cover, disconnect, reposition, obstruct, damage, disable, or otherwise interfere with the Ring camera or any building camera, intercom, lock, alarm, access-control system, or other security equipment.
Tampering with security equipment may result in the $250 House Rule Violation Fee, along with any building-management charges and the actual cost of inspection, repair, replacement, reprogramming, or service.
All fees and enforcement decisions are assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Packages & Deliveries
Packages, mail, and other shipped items may not be sent to the property.
29 Nights does not provide guest access to mailboxes and cannot accept, retrieve, store, forward, return, or coordinate the delivery of items on a guest’s behalf. We are not responsible for items that are delayed, misplaced, stolen, returned to the sender, or delivered before arrival or after checkout.
Guests who need to receive a shipped item during their stay should use a secure carrier pickup location or another address where someone is available to accept it.
Food, grocery, and other same-day deliveries may be arranged during the stay, but guests are responsible for coordinating directly with the delivery provider and receiving the order promptly. Building keys, entry codes, fobs, and other property-access credentials may not be shared with delivery personnel.
Fees & Enforcement
Any violation of these house rules may result in a $250 House Rule Violation Fee. This fee is assessed at the discretion of 29 Nights and may be applied, reduced, or waived depending on the circumstances.
Certain violations may also result in additional charges as described elsewhere in these house rules or in the applicable booking agreement. Guests remain responsible for any actual costs caused by their actions, including cleaning, repair, replacement, labor, professional services, service calls, or lost revenue.
Applicable fees may be assessed cumulatively when more than one rule, fee, or cost applies.
Serious, repeated, unsafe, disruptive, or illegal conduct may result in termination of the reservation and removal from the property without refund when permitted by the booking agreement, applicable platform policies, and law.
The booking guest is responsible for the conduct of every guest, visitor, child, and pet associated with the reservation.
SUPPORT BY ISSUE
What do you need help with?
01
Arrival & access
Check-in from 4 PM, checkout by 11 AM. Arrival instructions, access details and Wi-Fi come by private message before check-in.
02
During your stay
Wi-Fi, appliances, heating, supplies — anything not working.
03
Urgent issue
Lockout, access problem, safety, or anything that can’t wait. Call +1 (425) 207-4079, however you booked.
04
Lost & found
Left something behind? Tell us and we’ll track it down.
BEFORE YOU CONTACT US
Have these ready — we’ll solve it faster
- Your booking name or reservation code
- The property you’re staying at
- What’s happening — and since when
- A quick photo, if something isn’t working
- The best way and time to reach you
RESERVATION CHANGES
Planning something, or is it urgent?
DATES, GUESTS & PLANS
Not urgent
Changing dates, adding guests, or a question about an upcoming stay — reach the booking team and we’ll sort it out.
DURING YOUR STAY
Urgent
Already checked in and something’s wrong, or you can’t get in? Call +1 (425) 207-4079, however you booked.
THE COLLECTION BEHIND YOUR STAY
The people helping you run the whole collection
Whoever picks up your message is part of the same small, local 29 Nights team that prepares and cares for every home — not an outsourced call center. That’s why help here feels personal.
WHY BOOK DIRECT NEXT TIME
Next time, you can book direct
You booked through a platform this time — completely fine. If you stay with us again, booking direct means our best available rate, the same direct support, and member perks. No pressure — just an option worth knowing.
STILL NOT SURE?
Still stuck? Talk to a real person
However you booked, whatever the question — our team would rather hear from you than have you stuck. Reach out and a person will help.