GUEST SUPPORT
We’re here to help
Real people, fast. Tell us how you booked and what’s going on — we’ll take it from there.
How did you book?
BOOKED ON AIRBNB / VRBO
Keep it on your reservation
Message us through the platform so your booking thread has the full history — we watch it closely and reply fast.
BOOKED DIRECT WITH 29 NIGHTS
Reach us directly
Text, email, or call the 29 Nights team — your contact details are in your booking confirmation.
SUPPORT BY ISSUE
What do you need help with?
01
Arrival & access
Check-in time, door codes, parking, and finding the home.
02
During your stay
Wi-Fi, appliances, heating, supplies — anything not working.
03
Urgent issue
Lockout, safety, or anything that can’t wait. Call us.
04
Lost & found
Left something behind? Tell us and we’ll track it down.
BEFORE YOU CONTACT US
Have these ready — we’ll solve it faster
- Your booking name or reservation code
- The property you’re staying at
- What’s happening — and since when
- A quick photo, if something isn’t working
- The best way and time to reach you
RESERVATION CHANGES
Planning something, or is it urgent?
DATES, GUESTS & PLANS
Not urgent
Changing dates, adding guests, or a question about an upcoming stay — reach the booking team and we’ll sort it out.
DURING YOUR STAY
Urgent
Already checked in and something’s wrong? Don’t wait on this page — use the urgent contact in your booking confirmation.
THE COLLECTION BEHIND YOUR STAY
The people helping you run the whole collection
Whoever picks up your message is part of the same small, local 29 Nights team that prepares and cares for every home — not an outsourced call center. That’s why help here feels personal.
WHY BOOK DIRECT NEXT TIME
Next time, you can book direct
You booked through a platform this time — completely fine. If you stay with us again, booking direct means our best available rate, the same direct support, and member perks. No pressure — just an option worth knowing.
STILL NOT SURE?
Still stuck? Talk to a real person
However you booked, whatever the question — our team would rather hear from you than have you stuck. Reach out and a person will help.
